Help and support

Only the workspace owner can manage billing. If you are not the owner, please ask them.

In Verivius, go to Settings, then Billing. If your workspace has a subscription, the Manage subscription button opens the secure Stripe portal, where you can update your card, view invoices or cancel. If a payment has failed, the page shows an Update payment method button instead, which opens the same portal.

If you cancel, your subscription runs to the end of the current billing period and your workspace works as normal until then. Refunds are covered by our cancellations and refunds policy.

For 30 days after a subscription ends, the owner can subscribe again from the same Billing page, or download an export of the workspace's records from Settings, then Data export.

If you have forgotten your password, use the password reset page. Enter the email address you sign in with and we'll send you a link to reset your password.

For any other problem signing in, email help@verivius.co.uk.

For questions about Verivius before you subscribe, or anything that is not about an existing account, email hello@verivius.co.uk or request a 30-minute conversation.