Built by an ex-CQC inspector

I'm Klaudiusz Zembrzuski. I spent thirteen years inside the Care Quality Commission, looking at small independent healthcare providers across England. The job teaches you, very quickly, which evidence trails hold up under scrutiny and which fall apart. Most failures I saw were not failures of clinical practice. They were failures of evidence: services doing the work correctly, then unable to show it on the day someone asked.

Alongside the inspection work, and after leaving CQC at the start of 2026, I have spent time building enterprise governance and workflow software for regulated industries. That side of the work taught me the engineering and workflow-design half of the problem. The two halves rarely meet in the same person, and they rarely meet in the tools small independent providers actually have access to.

Verivius is what came out of that.

The thesis is short. Most CQC findings of Requires Improvement and most enforcement actions I saw were not findings of bad care. They were findings that the evidence trail did not show good care. A team that handles every incident calmly and well, but records each one in a different staff member's notebook, will struggle in an inspection. A team that is average at the work but immaculate at the records will not.

That gap, between practice and recorded evidence, is where small independent providers lose the most ground. Bigger providers solve it with full-time governance teams and enterprise software. Small providers solve it with spreadsheets, consultancies, and the registered manager's memory. None of those scale through a busy month.

Verivius captures the evidence as a side effect of doing the work, so inspection day becomes "show what you already have" instead of "assemble what you should have kept".

For the first three Design Partners I run engagements personally. After that, engagements are delivered by Verivius-aligned consultants. These are either ex-CQC inspectors, or senior quality managers from the independent care sector with deep inspection experience. In every case the consultant is engaged by Verivius, not by CQC; the line between Verivius opinion and CQC regulatory authority is one we hold strictly.

The Design Partner programme is the cleanest entry path right now: 50% off the subscription for the first twelve months, a Mock Inspection at the design-partner rate, and a direct line to me rather than a ticket queue. What I ask in return is honest feedback, real use of the platform on real records, and a short case study at the end once a real CQC inspection has happened. Terms I will not offer again.

Five values shape what we build, how we sell and how we answer the phone.

Evidence over assertion. We record what is true. We do not write what sounds good. Every record is specific, dated, sourced and independently verifiable.

Source-first. Regulators write their own rules. We reproduce them verbatim with citation. We never paraphrase a deadline or a duty.

Honest fit.We tell prospects when we are not the right answer. Half of discovery calls should end with "Verivius is not what you need yet".

Calm under pressure. Providers using us are usually stressed about an inspection. We do not add to it. No urgency tactics, no fear-based copy, no countdown timers.

Built by the inside view. Every product decision starts from what a CQC inspector actually reads. Thirteen years inside CQC is the moat; we protect it by running every decision past the inspector lens.

Read the full vision, mission and values. Or for the personal version, the open letter at Why I left CQC to build Verivius.

Some commitments are worth making in writing.

• We will not promise an Outstanding rating, or any rating. Only CQC issues regulatory ratings. Anyone who sells you a guaranteed rating is selling you something they cannot deliver.
• We will not paraphrase regulatory deadlines or content requirements. The platform reproduces the source text verbatim with the citation. When wording changes, you see the change.
• We will not pretend a Verivius consultant is a CQC inspector. The distinction matters legally and reputationally. It is laid out plainly on the disclaimers page.
• We will not replace clinical judgment. Verivius is a governance tool for the work clinicians and registered managers already do well. It is not a clinical-decision system, and it is not a substitute for the people who run your service.
• We will not sell to anyone we cannot serve well. For multi-site NHS trusts, sectors we have not built proper support for yet, or providers in active CQC enforcement, we will tell you when we are not the right fit, and we will say so before we take a payment.

We also hold ourselves to a written commitment on safeguarding the children and adults at risk we encounter during on-site engagements, records review, and platform operations. See our safeguarding commitment.

Verivius Ltd is registered in England and Wales, Company No. 17211492. Our registered office is 86-90 Paul Street, London EC2A 4NE. We are registered with the Information Commissioner's Office (ICO Tier 1).

We host customer data in the EU. Our sub-processor list is on the Privacy Notice. Email hello@verivius.co.uk for anything not covered there.

For press, podcast, analyst, or trade-publication enquiries, our press kit (founder bios in three lengths, ready-to-paste quotes, story angles, brand assets) is at verivius-press-kit.pdf. Press contact and response SLA at the end of that document.