1. Purpose
This policy sets out how the Clinic manages safety for non-surgical aesthetic procedures.
It covers botulinum toxin, dermal fillers, product traceability, prescribing routes, anatomical risk review, complication response, Yellow Card reporting and patient selection.
2. Sources to verify before adoption
- GMC, Guidance for doctors who offer cosmetic interventions: https://www.gmc-uk.org/professional-standards/the-professional-standards/cosmetic-interventions
- GMC, Good practice in prescribing and managing medicines and devices: https://www.gmc-uk.org/professional-standards/professional-standards-for-doctors/good-practice-in-prescribing-and-managing-medicines-and-devices
- Botulinum Toxin and Cosmetic Fillers (Children) Act 2021: https://www.legislation.gov.uk/ukpga/2021/19/contents
- Human Medicines Regulations 2012: https://www.legislation.gov.uk/uksi/2012/1916/contents
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Regulation 12: https://www.legislation.gov.uk/uksi/2014/2936/regulation/12
- Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Regulation 17: https://www.legislation.gov.uk/uksi/2014/2936/regulation/17
- MHRA Yellow Card scheme: https://yellowcard.mhra.gov.uk/
- General Pharmaceutical Council: https://www.pharmacyregulation.org/
- Joint Council for Cosmetic Practitioners: https://www.jccp.org.uk/
- Cosmetic Practice Standards Authority: https://www.cosmeticstandards.org.uk/
3. Scope
This policy applies to:
- botulinum toxin treatment
- dermal filler treatment
- other injectable aesthetic treatments
- prescription-only medicines used for aesthetic procedures
- aesthetic medical devices and products
- patient selection for aesthetic procedures
- complication recognition and escalation
- emergency reversal or rescue arrangements where relevant
- post-procedure review
- adverse-event reporting
The Clinic does not allow a product, device or medicine to be used unless the Consultant has approved it for the Clinic's service, scope and staff competence.
4. Aesthetic procedure process
The Clinic follows a documented process for every aesthetic procedure.
4.1 Patient selection
The Aesthetic Practitioner or Consultant assesses:
- reason for treatment
- expected outcome
- previous aesthetic procedures
- current medicines
- allergy and adverse reaction history
- pregnancy or breastfeeding status where relevant
- medical contraindications
- signs of coercion or pressure
- unrealistic expectations
- body image concern or mental-health concern
- aftercare ability
Where the assessment raises concern, the procedure is paused and the Consultant reviews the patient.
4.2 Product and prescribing checks
The Clinic records the lawful route for each product or medicine.
The check covers:
- whether the product is a prescription-only medicine
- prescriber identity where required
- patient-specific assessment
- product name
- batch number
- expiry date
- supplier
- storage condition
- recall route
- who may administer it
- training required
Staff do not use stock supplied by the patient or by an unapproved supplier.
4.3 Anatomical safety review
Before injection or treatment, the clinician reviews anatomical risks for the treatment area.
The local procedure covers:
- treatment area marking where relevant
- vascular occlusion risk for fillers
- glabella, nose, forehead and periorbital caution where relevant
- aspiration or cannula technique where local protocol requires it
- dose or volume limit
- product placement depth
- patient positioning
- escalation route if unexpected pain, blanching, visual symptoms or skin change occurs
The Clinic verifies technique and anatomical protocols against current professional source material before adoption.
5. Complication response
The Clinic keeps a written complication-response pathway.
5.1 Immediate complications
If Staff identify an immediate complication, they:
- stop the procedure
- make the patient safe
- call the Consultant or senior clinician
- follow the product-specific complication pathway
- call 999 where urgent transfer is required
- record symptoms, timing, product, dose, area and action taken
- preserve product and batch information
- arrange follow-up
The Clinic does not treat a complication as a cosmetic dissatisfaction complaint until clinical harm has been excluded.
5.2 Dermal filler vascular concern
The Clinic keeps a filler vascular-event response pathway where it provides dermal fillers.
The pathway covers:
- recognition of severe pain, blanching, livedo, visual symptoms or delayed skin change
- immediate senior clinical review
- hyaluronidase availability where the Clinic provides hyaluronic acid fillers
- emergency referral route
- patient follow-up
- incident recording
- product and batch traceability
The Clinic verifies hyaluronidase storage, prescribing, dosing and training against current clinical source material before adoption.
5.3 Botulinum toxin adverse event
If a botulinum toxin adverse event occurs, the Clinic records:
- indication and treatment area
- product and batch number
- dose
- dilution where relevant
- symptoms and timing
- treatment or advice given
- follow-up arrangements
- MHRA Yellow Card decision
The Consultant reviews repeated asymmetry, ptosis, systemic reaction or patient harm trends.
6. Product traceability and recall
The Clinic keeps traceability records for aesthetic products.
Records allow the Clinic to identify every patient treated with a specific product or batch where there is a recall, safety concern or regulatory enquiry.
If a recall or safety alert is received, Staff:
- identify affected stock
- quarantine stock
- identify affected patients where required
- contact the Consultant
- record the action taken
- consider external reporting
- assign improvement action where governance changes are needed
7. Responsibilities
- Registered Manager: owns this policy, ensures governance oversight and signs off annual review.
- Consultant: approves products, prescribing routes, complication pathways and clinical escalation.
- Aesthetic Practitioner: completes patient selection, procedure records, traceability records and complication escalation within competence.
- Clinic Nurse: supports stock checks, product quarantine, observations and patient follow-up where within role.
- Administration staff: support recall contact and appointment scheduling but do not give clinical advice.
- All staff: report product defects, adverse events, recall notices and unsafe practice immediately.
8. Recording requirements
The Clinic keeps the following records:
- patient selection assessment
- consent record
- product approval record
- prescription or lawful supply record
- product name, batch number and expiry date
- injection or treatment map
- dose or volume record
- adverse-event record
- complication pathway record
- MHRA Yellow Card decision
- recall or quarantine record
- follow-up record
- staff competency record
- improvement action record
Records are kept in the clinical record and Clinic governance records according to local procedure.
9. Audit cadence
The Clinic uses the following Verivius default audit rhythm unless current source material requires a different rhythm:
- Monthly: the Clinic Nurse checks aesthetic product stock, expiry dates, storage and recall notices.
- Quarterly: the Consultant audits consent, product traceability, complication records and patient selection concerns.
- Annually: the Registered Manager reviews this policy against current GMC, MHRA, JCCP, CPSA and CQC source material.
Audit findings are recorded as improvement actions with an owner and review date.
10. Version control and review date
The Clinic keeps a controlled copy of this policy. The footer or document-control table records:
- policy owner
- version number
- date approved
- next review date
- changes made since the last version
- source material checked during the review
11. Related records
- Cosmetic consent and cooling-off period policy
- Product approval list
- Prescribing record
- Treatment map
- Product traceability log
- Recall log
- Incident register
- MHRA Yellow Card record
- Training matrix
- Improvement action register
Review cadence: annual or on regulatory change, whichever sooner. Owner: Registered Manager.