Regulation 9: Person-centred care
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (SI 2014/2936)
Last verified by Verivius on 19 May 2026. Next review due 17 Aug 2026.
Plain British summary
Care and treatment must be appropriate, meet the service user's needs, and reflect their preferences. The regulation lists nine specific things you have to do to deliver person-centred care: assessment with the service user, designing care to meet their preferences, involving them and the people supporting them in decisions, providing information, making reasonable adjustments, and considering well-being when meeting nutritional and hydration needs.
Full text on legislation.gov.uk. Treat quotes on this page as targeted excerpts, not as a substitute for the regulation.
Targeted verbatim quotes (2)
“The care and treatment of service users must be appropriate, meet their needs, and reflect their preferences.”
Reg 9(1): the headline duty
“carrying out, collaboratively with the relevant person, an assessment of the needs and preferences for care and treatment of the service user”
Reg 9(3)(a): collaborative assessment
What Verivius does for you
Person-centred care evidenced through lifecycle records
Not directly surfaced as a dedicated workflow. Failures to deliver person-centred care typically surface as incidents, complaints, or safeguarding concerns; each lifecycle captures the investigation, the actions taken to remediate, and the learning summary at closure. The audit-grade event stream on each record evidences how the breach was addressed.