Regulation 20A: Requirement as to display of performance assessments
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (SI 2014/2936)
Last verified by Verivius on 19 May 2026. Next review due 17 Aug 2026.
Plain British summary
If CQC has assessed and rated your performance, you have to display the rating: on every website you maintain, on a sign at each premises where you provide regulated activities, and on a sign at your principal place of business. Each sign or website entry must be legible, conspicuously placed, accessible to service users, and show the date the rating was given. The duty does not apply at your own home or at premises that are a service user's accommodation when it is not provided as part of their care.
Full text on legislation.gov.uk. Treat quotes on this page as targeted excerpts, not as a substitute for the regulation.
Targeted verbatim quotes (2)
“The Commission's website address … the place on the Commission's website where the most recent assessment … may be accessed … the most recent rating … in a way which makes it clear to which activities or premises a particular rating relates.”
Reg 20A(2): what must appear on a website
“Any sign displayed, or anything shown on a website, under this regulation must … be legible, be displayed conspicuously in a place which is accessible to service users, and for each rating shown, show the date on which it was given by the Commission.”
Reg 20A(7): legibility and conspicuousness
What Verivius does for you
Rating records via Documents at tenant level
Not currently surfaced as a dedicated workflow. The latest CQC rating, any per-premises ratings, and the dates they were given can be attached at tenant level via the Documents register. A dedicated workflow surfacing the current rating in the platform branding and on tenant-controlled public surfaces is a candidate for a future release.