Regulation 11: Need for consent
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (SI 2014/2936)
Last verified by Verivius on 19 May 2026. Next review due 17 Aug 2026.
Plain British summary
You can only provide care or treatment with the consent of the relevant person. If the service user is 16 or over and lacks capacity, follow the Mental Capacity Act 2005. If Parts 4 or 4A of the Mental Health Act 1983 apply, follow that instead. Section 5 of the MCA (acts done in connection with care or treatment) still applies underneath.
Full text on legislation.gov.uk. Treat quotes on this page as targeted excerpts, not as a substitute for the regulation.
Targeted verbatim quotes (1)
“Care and treatment of service users must only be provided with the consent of the relevant person.”
Reg 11(1): the headline duty
What Verivius does for you
Consent and capacity records via Documents
Not directly surfaced as a dedicated workflow. Capacity assessments, consent forms, advance decisions and Mental Capacity Act 2005 best-interests documentation can be attached to the relevant service-user record via the Documents register. Disputes about consent typically surface as complaints or safeguarding concerns.