Regulation 19: Fees etc.
Care Quality Commission (Registration) Regulations 2009 (SI 2009/3112)
Last verified by Verivius on 19 May 2026. Next review due 17 Aug 2026.
Plain British summary
If a service user will be paying for their care or treatment (fully or partly), you have to give them, or someone acting on their behalf, a written statement setting out the terms and conditions, including the amount and method of payment, and any form of contract. The statement has to be in writing and provided before the services start as far as reasonably practicable.
Full text on legislation.gov.uk. Treat quotes on this page as targeted excerpts, not as a substitute for the regulation.
Targeted verbatim quotes (4)
“specifies the terms and conditions in respect of the services to be provided to the service user, including as to the amount and method of payment of fees, and”
Reg 19(1)(a) (terms + conditions + fees)
“includes, where applicable, the form of contract for the provision of services by the service provider.”
Reg 19(1)(b) (form of contract)
“in writing, and”
Reg 19(2)(a) (in writing)
“as far as reasonably practicable, provided prior to the commencement of the services to which the statement relates.”
Reg 19(2)(b) (timing)
What Verivius does for you
Out of scope for v1
Service-user fee statements are typically generated outside Verivius. Where contracts and pricing schedules need to be retained for audit purposes, they can be attached at tenant or location level via the Documents register.