Regulation 14: Notice of absence
Care Quality Commission (Registration) Regulations 2009 (SI 2009/3112)
Last verified by Verivius on 19 May 2026. Next review due 17 Aug 2026.
Plain British summary
If the service provider (in day-to-day charge) or the registered manager intends to be absent for 28 days or more, you have to notify CQC in writing. Outside of emergencies the notice has to be at least 28 days before the absence starts, or whatever shorter window CQC agrees. In an emergency, give notice within 5 working days. When the person returns, notify CQC within 7 working days.
Full text on legislation.gov.uk. Treat quotes on this page as targeted excerpts, not as a substitute for the regulation.
Targeted verbatim quotes (8)
“its length or expected length,”
Reg 14(2)(a) (length of absence)
“the reason for it,”
Reg 14(2)(b) (reason)
“the arrangements which have been made for the management of the carrying on of the regulated activity during the period of absence,”
Reg 14(2)(c) (cover arrangements)
“the name, address and qualifications of the person who will be responsible for the management of the carrying on of the regulated activity during that absence,”
Reg 14(2)(d) (named cover)
“in the case of the absence of the registered manager, the arrangements that have been, or are proposed to be, made for appointing another person to manage the carrying on of the regulated activity during that absence, including the proposed date by which the appointment is to be made.”
Reg 14(2)(e) (registered-manager replacement)
“Where the registered manager has been absent for a continuous period of 28 days or more, and the Commission has not been given notice of the absence, the registered person shall forthwith give notice in writing to the Commission specifying the matters set out in paragraph (2)(a) to (e).”
Reg 14(4) (28-day continuous absence)
“Where the absence … arises as the result of an emergency, the registered person must give notice of the absence to the Commission within 5 working days of its occurrence.”
Reg 14(3) (emergency window)
“The registered person must notify the Commission of the return to duty of the service provider or (as the case may be) the registered manager not later than 7 working days after the date of that return.”
Reg 14(5) (return-to-duty notice)
What Verivius does for you
Absence records via People + Documents
Not currently surfaced as a dedicated workflow. Absences of the service provider or registered manager can be logged as documents attached to the relevant People register entry, with copies of the CQC notification stored alongside. The 28-day-ahead notice, 5-working-day emergency window, and 7-working-day return-to-duty window are tenant-policy reminders until a dedicated countdown workflow exists.